Return Policy

To request to cancel an order or return a product, please send an email to You may return most items purchased from Polaris Windows for a partial refund within 30 days from the purchase date. The following terms will apply:

  • We cannot guarantee any cancellations. Once an order has shipped it cannot be cancelled, thus it will be treated as a return. Please contact us immediately to cancel an order
  • We do not accept exchanges of any kind
  • All returns are subject to a 20% restocking fee
  • Shipping charges are non-refundable
  • All returns must have an RMA (Return Merchandise Authorization) number. Once you have contacted us requesting a return, we will give you a confirmation and a return address to send the product(s) to
  • Returned item(s) must be in new/resalable condition and in the original packaging
  • Returned item(s) must be received within 14 days from RMA Issue Date
  • Customers are responsible for the cost of return shipping for all returns
  • Custom orders are NOT returnable
  • Minimum Order Fees are non-refundable

With a few exceptions, we will reimburse you for the returned or cancelled items in the same way that you paid for them. Credits will be issued once a return has been approved and product(s) have been returned to the warehouse in which they came.


Polaris Windows makes every possible effort to make certain that you receive your order without damage, however on occasion there are unforeseen conditions out of our control that may cause damage during the shipping process.

If you receive a product that was damaged in shipping, defective, missing parts, or that is not the product you ordered, please contact us at as soon as possible with photographic evidence so that we may arrange a replacement or credit.

Upon receiving your shipment, please inspect your materials promptly and report any damages or missing items to us immediately.

  • For all ground deliveries ALWAYS INSPECT YOUR SHIPMENT PROMPTLY AND REPORT ANY DAMAGED OR MISSING ITEMS TO US WITHIN TWO (2) BUSINESS DAYS! We cannot provide reimbursement or solutions of any kind if issues are not reported within two (2) business days, no exceptions.

  • For all LTL (freight) deliveries you must be present to sign for your shipment. ALWAYS INSPECT YOUR SHIPMENT AT DELIVERY AND REPORT ANY DAMAGED OR MISSING ITEMS WHEN SIGNING THE BILL OF LADING! We cannot file a claim on your behalf or offer reimbursement of any kind if it is not documented on the Bill of Lading, no exceptions.

For more Shipping information CLICK HERE